Shipping and returns
Shipping your package
Packages are generally dispatched within 2 working days after receiving payment. They can be shipped in 3 ways:
- via our DPD carrier in a pick up relay with a tracking number and delivered against signature
- via DPD Predict with a tracking number and delivered against signature, at home
- via DPD at your workplace with a tracking number and against signature.
Whatever delivery method you choose, we will send you a link to track your package online, provided you have entered your email address and / or phone number before.
For international shipments, shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.
Packages sizes are appropriate and your items are properly protected.
Regarding returns, you have 15 days for any exchange or refund of your order. Please contact us at firstname.lastname@example.org in order to obtain the procedure to follow.